AI has been a topic of conversation for many of us in the nonprofit sector. Is the reliance on AI a good thing or a bad thing? Will the implementation of AI completely eliminate jobs? Like most things in life, it’s nuanced.
Today’s guest, Bertina Ceccarelli, explains how AI is affecting jobs in the for-profit and nonprofit sectors, and ways we can utilize this smart technology wisely.
Rob’s guest, Bertina Ceccarelli, is the CEO of NPower. Npower is a national nonprofit that seeks to empower underrepresented talent to pursue careers in technology. The organization offers training programs and certifications and also provides social service support to its students during the program.
Bertina shares trends she is seeing across all sectors, regarding the impact of AI on jobs. She explains that while AI is completely replacing some employees in certain roles, other opportunities are opening up for workers who are skilled at using AI. This is a reminder for those concerned about this shift, to recognize that disruption often brings new, positive opportunities. Bertina believes artificial intelligence tools can help nonprofit leaders do more and be better. To illustrate her point, she shares an example of how NPower uses AI to train the staff to be trauma-informed. While there are many benefits to using this technology, Bertina reminds us to approach it with careful oversight. Speaking of oversight, she stresses the importance of knowing what data is being used to train these AI models. She warns nonprofit leaders to be vigilant to prevent using a biased model. Finally, Bertina describes the one thing AI cannot do for your nonprofit, that you must be intentional about developing as a leader.
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Summary
In this episode, Rob interviews Bertina Ceccarelli, CEO of NPower, about the impact of AI on nonprofits. They discuss how AI is affecting staffing in both the corporate and nonprofit sectors, with lower-wage jobs being automated and higher-skilled jobs being disrupted. They also explore how nonprofits can proactively mitigate the negative impact of AI by leveraging it to free up staff time for more meaningful work. They emphasize the importance of human connection and trust in the nonprofit sector and discuss the potential for AI to enhance trauma-informed service. Overall, they highlight the need for collaboration between tech companies, tech training organizations, and nonprofits to ensure an inclusive and ethical AI workforce.
AI, nonprofits, staffing, automation, higher-skilled jobs, efficiency, human connection, trust, trauma-informed service
Takeaways
- AI is impacting staffing in both the corporate and nonprofit sectors, with lower-wage jobs being automated and higher-skilled jobs being disrupted.
- Nonprofits can proactively mitigate the negative impact of AI by leveraging it to free up staff time for more meaningful work.
- Human connection and trust are essential in the nonprofit sector and cannot be replaced by AI.
- AI has the potential to enhance trauma-informed service by providing training scenarios for staff to practice recognizing and responding to trauma.
- Collaboration between tech companies, tech training organizations, and nonprofits is crucial to ensure an inclusive and ethical AI workforce.
Titles
- The Impact of AI on Nonprofit Staffing
- Enhancing Trauma-Informed Service with AI
Sound Bites
- “Lower-wage jobs are getting diminished or eliminated, while higher-skilled jobs are getting disrupted by AI.”
- “AI can free up staff to spend more time with clients and provide better social support services.”
- “Apprenticeships and paid internships for AI-related jobs can help open doors for overlooked talent.”
Chapters
00:00 Introduction and Background
01:12 The Impact of AI on Nonprofits
05:12 Proactively Mitigating the Negative Impact of AI
07:22 Empowering People vs. Empowering Tech
10:20 Enhancing Nonprofits with AI
14:42 Replacing People with AI
19:41 Ensuring an Inclusive and Ethical AI Workforce
22:47 The Role of Human Connection and Trust
25:30 AI and Trauma-Informed Service
28:33 Conclusion and Call to Action
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