Servant leadership is a style of leadership that makes the primary goal of leadership to serve those around oneself. A servant leader is one who is focused on serving one’s colleagues and organization. The question in this episode is whether or not servant leadership is the best form of leadership for today’s nonprofits.
Rob’s guest today is Dan Berger, an author, economist, and the President and CEO of the National Association of Federally-Insured Credit Unions (NAFCU). You probably didn’t know this, but the NAFCU is actually a nonprofit organization. In fact, all credit unions are nonprofits and separate themselves from banks, in that the members of the credit union own the institution. Credit unions are cooperatives. Whether it’s for-profit or nonprofit organizations, Dan is a firm believer that servant leadership is the right way to go regardless of the sector.
As a servant leader himself, Dan works for his staff, making sure that they have everything they need to make their job as simple as possible. Over the years, he has learned that one of the best ways to do this is to ensure that he never under-communicates with his staff. Lately, COVID has been especially difficult for servant leaders like Dan who fuel great company culture through face-to-face interactions. At the end of the day, leaders like Dan know that the better you treat your colleague’s in the work environment, the better they will treat the customer.
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